Our standard terms of trade – by engaging our services you accept that you have read and undertood our standard terms and conditions.
Data Retention
We do not retain customer data indefinitely. The customer is expected to make backup copies of all data and adhere to data storage best practice and policies. We will retain data for a short period (usually 7 days) thereafter all data relating to the job will be deleted.
Download Links
Download links are not a permanent data storage solution. These are temporary links and will be deleted 28 days after the work is completed. The customer is expected to download the relevant files and store on their choice of online storage platforms.
Non disclosure agreements
We are happy to sign NDA’s in the event of sensitive or confidential information.
Tape Damage
Our VTR’s and playback equipment is maintianed on a regular basis. Tape is a fragile medium and is easily affected by moisture and incorrect storage. We will assess tapes prior to commencing the digitisation process. Any damaged or dirty tapes may be refused or may be subject to additional charges to cover cleaning and tape prep. We do not accept any liability or responsibility for tapes that are damaged by our machines due to factors such as moisture or incorrect storage.
Limit of liability
We have a limit of liability that extends only to cover the cost of the actual cassette / tape / USB drive or hard drive. We do not accept any liability for any data on any device or video footage on any tape. Our limit of liability is $100.00 (one hundred NZ dollars) for any incident and is limited to the replacement cost for an individual tape (if commercially available), USB drive or hard drive. This limit of liability extends to total loss in the event of natural disaster, fire, flood and theft and any other event beyond our control.
Payment
Unless otherwise arranged prior, all payment is due on collection of the work undertaken. In the case of large institutions or companies, we will accept an official purchase order. In this case payment is due on the 20th of the month following the work.
Privacy
All data is recorded on standalone machines that are not connected to a wide area computer network. All reasonable precautions are taken to ensure data is secure. We have a limit of liability (see above) for data loss and cyber-attacks.